Every time someone talks with our Live Help Desk, a follow-up satisfaction survey is sent to them. We publish the comments from this survey on our Customer Reviews page.
Our Help Desk team works very hard to ensure we provide prompt, accurate support that gets our clients back to work as soon as possible.
If a problem is particularly thorny, we have system engineers who jump on a call to help our technicians resolve the issue.
Our mission is to help our clients grow with their technology, so speedy – and correct – resolution of a problem is always top of mind for our team.
We also understand problems on deadline can really stress you out. Our team strives to improve your day with courteous, cheerful – and calming – advice.
If you are not having this experience with your IT provider, maybe you should talk with us!