A question I often get is, “Why would I consider outsourcing IT when I have a robust internal IT team?” There are a couple of answers here, and I’ll give you two of them to explain why IT outsourcing is a good idea.
1. Application and User Support Are Often Neglected
One answer is that a lot of times, your internal team is focused on too many things, and a lot of those are not driving enterprise value. A lot of times, your internal IT team spends their time and attention focused on infrastructure support, infrastructure design, and infrastructure management. What gets left behind is really the application support and the user support.
And so, if you really want to see your team upscale with their enterprise value, support your users with world-class service, support your applications in a way that no outsourced provider can probably do, you might consider outsourcing the infrastructure management pieces to free up your internal talent to focus on high-value activities.
2. Bench Strength
The second reason is simply bench strength. You’re never at a greater risk than you are at a time of change. Whether that’s a change of infrastructure, a change of applications, or a change of personnel, that’s when you’re the most vulnerable. That’s when you’re the weakest. And so, if you have a team of two or three or 10 people, and one of those people decides to leave the organization, what walks out the door oftentimes is a lot of knowledge and a lot of institutional knowledge. And you’ve got a pretty big gap to fill there. But if you’re outsourcing that to a decent-sized managed service provider, you’re not going to feel or know the impact of a single user leaving because they have greater bench strength than you could possibly have.
Take Advantage of All the Benefits of Outsourcing IT Services
Beyond these two reasons, there are many other benefits to outsourcing IT. Some of those benefits include a broader range of IT and compliance knowledge, the ability to handle large projects easily, and IT strategies that can help grow your business. Get in touch with our team at ImageQuest today to learn how we can enhance your internal IT team’s capabilities.