We recently welcomed four new hires to the ImageQuest team. Some of them have been with us for a few months but the coronavirus kept us from getting their snappy new photos. Now that we’ve taken care of that, read on to meet them! Jason Zumbro came to us from our client, Churchill Mortgage, and …
ImageQuest IT Manager Angela Burgess faced a double-whammy in March. The COVID-19 pandemic suddenly sent all her employees home – and simultaneously tripled their workload. A fun time to be a supervisor, right? Burgess oversees ImageQuest’s IT Support Teams. Usually, she and her technicians can resolve problems together in person. They collaborate, people come into …
Supervising through COVID19 – and a jump in workload Read More »
Every time someone talks with our Live Help Desk, a follow-up satisfaction survey is sent to them. We publish the comments from this survey on our Customer Reviews page. Our Help Desk team works very hard to ensure we provide prompt, accurate support that gets our clients back to work as soon as possible. If …
Each week we publish feedback from our customers on our Customer Reviews page. Our team works hard to resolve the IT issues people have. They enjoy solving the technology challenges callers present, and they enjoy restoring sanity to someone’s day. Our folks have great technical skills, yes – but they also have great people skills …
Don’t take our word for it – check out our customer reviews! Read More »
Every week we publish the latest comments from our customers on our Customer Reviews page. While we are not perfect, we work very hard to help our customers get back to work promptly with our Live Answer Help Desk. Our Help Desk team understands the stress and frustration you feel when your technology is keeping …
Don’t take our word for it – read our customer reviews! Read More »
We post customer reviews here on our website, and recently we heard from a customer about the great support received from Davis Houk on our Help Desk. A key software program had stopped working, and our customer said he was “frantic.” He praised Davis for being willing to “listen and comprehend” and for showing “patience …
Don’t panic, we’re here: A customer review of our Live Support Desk Read More »
We love reviews like this! We strive to provide excellent IT support for our customers through our Live Help Desk. Our trained professionals know your systems and your software, and what tickets you’ve had in the past. We feature some of our customer reviews in our newsletters, and you can see more reviews here. If …
We provide great IT support – just ask our customers Read More »
Our LIve Help Desk provides terrific IT Support to our Managed IT, IT Compliance and Cybersecurity clients.