IT Support

ImageQuest retains SOC 2 Type II attestation

We received our 2021 SOC 2 Type II attestation last week when the auditors sent us their report. SOC stands for System and Organization Controls. A SOC 2 report uses a framework developed by the American Institute of Certified Public Accountants to audit how an organization processes, secures, makes available, and keeps confidential information from …

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Supervising through COVID19 – and a jump in workload

ImageQuest IT Manager Angela Burgess faced a double-whammy in March. The COVID-19 pandemic suddenly sent all her employees home – and simultaneously tripled their workload. A fun time to be a supervisor, right? Burgess oversees ImageQuest’s IT Support Teams. Usually, she and her technicians can resolve problems together in person. They collaborate, people come into …

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#WFH is #NBD for Williamson College and its students

The current academic term at Williamson College is on track. Students are on schedule taking classes. The administration continues to meet, work on projects, and generally run the college. Very little has changed – except no one is at the school’s Franklin or Smyrna, Tenn., campuses. Work From Home is No Big Deal at Williamson …

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A customer shares his happiness with ImageQuest’s work

Recently, we helped Chariot Logistics, a Nashville third-party logistics provider, migrate its IT to Desktop-as-a-Service. Chariot uses technology extensively as one of its services to its customers. When the project was completed, we received the following note from Brad Perling, Chariot Logistics’ Senior Vice President. It’s addressed to Stephen Bratcher, our Senior Systems Administrator, and …

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