ImageQuest welcomes two essential team members

Alyssia Syphers, Joseph Viscusi ImageQuestAlyssia Syphers and Joseph Viscusi have joined ImageQuest as Client Support Manager and Project Manager, respectively.
The two are essential to keeping our Remote Support Center (RSC) and client projects running smoothly. Both said they saw tremendous opportunities to make a difference at ImageQuest.

Alyssia ensures our RSC is staffed and follows correct processes to keep our clients productive and their data secure. She is responsible for our team meeting our service delivery standards when clients call or email us for IT support.
Alyssia chose an IT career path because “there is no shortage of things to learn in this industry!” She also says she wants to make life easier for people – team members and clients alike – so running our help desk operations puts her in an epicenter for that. She replaces our Matthew Gary, who chose to become a technical writer for us.

Alyssia is married and has two dogs – but no children.
“I have four sisters with children, so I get to be the fun Auntie!” she said.
She and her spouse enjoy seeing live music and comedy shows.

Joseph oversees the team which handles client and internal projects. He reviews and assesses potential projects, plans, and designs solutions, and monitors progress to ensure timely completion to client expectations – and ImageQuest standards.
Joseph started in IT as a field tech and experienced “firsthand the chaos, frustrations, and failures that happen when projects are not managed properly.”
A person who dislikes chaos, Joseph found it natural to pivot into project management “to bring order and success to my little part of the world.”

He’s never looked back.
Project management allows him to “positively impact every day the lives of people I will never meet in ways I never imagined possible,” Joseph said. “At this very moment, there are thousands of people that are using systems that my project teams have successfully deployed.”
Joseph succeeds Matthew Moses, who accepted a position elsewhere.

Joseph comes from a large Italian family of six brothers, three sisters, eight nephews, and 10 nieces.
But we’re not sure what he and his girlfriend Theresa enjoy doing together because, in addition to working full-time, Joseph is working towards completing his MBA next June.
“I have no idea what free time is,” he joked. “I can’t wait to become reacquainted with the idea of free time!”

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