IT Support | ImageQuest

ImageQuest retains SOC 2 Type II attestation

July 11, 2022 We received our 2021 SOC 2 Type II attestation last week when the auditors sent us their report. SOC stands for System and Organization Controls. A SOC 2 report uses a framework developed by the American Institute of Certified Public Accountants to audit how an organization processes, secures, makes available, and keeps confidential information from … Continue reading "ImageQuest retains SOC 2 Type II attestation"

Supervising through COVID19 – and a jump in workload

April 18, 2020 ImageQuest IT Manager Angela Burgess faced a double-whammy in March. The COVID-19 pandemic suddenly sent all her employees home – and simultaneously tripled their workload. A fun time to be a supervisor, right? Burgess oversees ImageQuest’s IT Support Teams. Usually, she and her technicians can resolve problems together in person. They collaborate, people come into … Continue reading "Supervising through COVID19 – and a jump in workload"

#WFH is #NBD for Williamson College and its students

March 26, 2020 The current academic term at Williamson College is on track. Students are on schedule taking classes. The administration continues to meet, work on projects, and generally run the college. Very little has changed – except no one is at the school’s Franklin or Smyrna, Tenn., campuses. Work From Home is No Big Deal at Williamson … Continue reading "#WFH is #NBD for Williamson College and its students"

5G: More than self-driving cars and smartphones

January 21, 2020 There’s certainly a lot of hype around 5G. This coming mobile data technology promises high speeds, high data capacity. and negligible lag. A typical promise: 5G will enable you to download an entire 4K movie in 25 seconds. Other promises: So fast cars will use it to avoid colliding with each other. Stadiums full of … Continue reading "5G: More than self-driving cars and smartphones"

ImageQuest adds chat function to website

September 4, 2019 Do you have a question for us?Are you a customer not sure you’re doing something correctly? Or a client needing another device installed? Now it’s easy to get those questions answered! Simply come to this website, click on the little chat icon, and our team will get you to the right person to get your … Continue reading "ImageQuest adds chat function to website"

A customer shares his happiness with ImageQuest’s work

July 31, 2019 Recently, we helped Chariot Logistics, a Nashville third-party logistics provider, migrate its IT to Desktop-as-a-Service. Chariot uses technology extensively as one of its services to its customers. When the project was completed, we received the following note from Brad Perling, Chariot Logistics’ Senior Vice President. It’s addressed to Stephen Bratcher, our Senior Systems Administrator, and … Continue reading "A customer shares his happiness with ImageQuest’s work"

Live Help Desk, ImageQuest, great IT support, Help Desk, IT support

Real ImageQuest customers share their experiences with our IT Help Desk

May 6, 2019 Whenever a customer gets assistance from our Live Help Desk, we also ask them to rate and comment on that assistance. We publish the comments on our Customer Reviews page – which you can check out here. Our Help Desk team prides themselves on figuring out what’s wrong and getting callers quickly back on track … Continue reading "Real ImageQuest customers share their experiences with our IT Help Desk"