Tag Archives: managed IT services

Don’t panic, we’re here: A customer review of our Live Support Desk

July 22, 2019 We post customer reviews here on our website, and recently we heard from a customer about the great support received from Davis Houk on our Help Desk. A key software program had stopped working, and our customer said he was “frantic.” He praised Davis for being willing to “listen and comprehend” and for showing “patience … Continue reading "Don’t panic, we’re here: A customer review of our Live Support Desk" Read More

Customer testimonial video: Why Bone Law uses ImageQuest

July 21, 2019 We provide Bone McAllester Norton PLLC, a prominent Nashville law firm, with Managed IT, IT Compliance and Cybersecurity services. We strive to provide our clients with an excellent proactive, responsive service. So we appreciate Charles Robert Bone, the firm’s President and CEO, sharing the firm’s experience working with ImageQuest. You can see this short video … Continue reading "Customer testimonial video: Why Bone Law uses ImageQuest" Read More

We provide great IT support – just ask our customers

July 11, 2019 We love reviews like this! We strive to provide excellent IT support for our customers through our Live Help Desk. Our trained professionals know your systems and your software, and what tickets you’ve had in the past. We feature some of our customer reviews in our newsletters, and you can see more reviews here. If … Continue reading "We provide great IT support – just ask our customers" Read More

Did you know? Rebooting fixes 90 percent of user computer problems

July 1, 2019 Want a quick way to look computer savvy? Trying using a reboot to fix problems. When you reboot your computer, chances are various issues that caused your desktop to lock up will be resolved. Rebooting is often a first step in troubleshooting. But you must reboot – not “restart.” Rebooting is when you power your … Continue reading "Did you know? Rebooting fixes 90 percent of user computer problems" Read More

New technology at your office? Here’s how to ease the transition

June 11, 2019 The Wall Street Journal’s Sue Shellenbarger has a great piece about adapting to new procedures at the office – primarily those driven by technology. She notes that leaders driving the change must understand that people fear losing a comfort level when the old way is discarded. Also, we tend to fear change, because we fear … Continue reading "New technology at your office? Here’s how to ease the transition" Read More

Be careful – convenience can lead to compromise, thanks to IoT

April 30, 2019 The market for the convenience of monitoring or activating something with a voice command or a tap on a cellphone is huge. But the flood of popular devices has created new network security risks. Called the Internet of Things, or IoT, these devices tend to have poor – or no – security features. Yet they … Continue reading "Be careful – convenience can lead to compromise, thanks to IoT" Read More