Category Archives: Outsourced IT

Aluminum Resources keeps on shipping through COVID-19

May 5, 2020 Aluminum Resources brokers aluminum ingots for the casting industry and aluminum scrap for the recycling industry. They have been a client of ours almost since ImageQuest began. In normal times Aluminum Resources is busy receiving aluminum ingots, scrap aluminum wheels, and other products at its Smyrna, Tenn., location, and shipping them back out to its … Continue reading "Aluminum Resources keeps on shipping through COVID-19" Read More

Did you take these security steps during #WFH?

May 2, 2020 The U.S. Cybersecurity and Infrastructure Security Agency (CISA) warned this week that the rush by many organizations to work-at-home might have left security vulnerabilities unaddressed, specifically with Microsoft Office 365. “Due to the speed of these deployments, organizations may not be fully considering the security configurations of these platforms,” the agency said in an alert … Continue reading "Did you take these security steps during #WFH?" Read More

A ‘Thank You’ from a brand new ImageQuest client

April 28, 2020 We want to share a very nice note from a brand-new ImageQuest Managed IT Services client. They are so new our contract with them was signed only earlier this month. Davis House Child Advocacy Center combats child abuse by coordinating services to children and families in crisis. It also provides community education focused on prevention … Continue reading "A ‘Thank You’ from a brand new ImageQuest client" Read More

Mental Health Cooperative delivering care through COVID-19 challenges

April 28, 2020 Mental Health Cooperative (MHC) serves poverty-level individuals with mental health issues in 45 locations across middle and eastern Tennessee. The non-profit organization prides itself on providing rapid access to care through in-person services. So when a pandemic shutdown appeared likely, MHC’s staff worried about how they would continue to serve their clients. MHC clients typically … Continue reading "Mental Health Cooperative delivering care through COVID-19 challenges" Read More

#WFH “isn’t all that different” for Studio Bank

April 22, 2020 Studio Bank is fully operational and serving clients during the current pandemic. The recent weeks of Work From Home have not slowed Studio’s bankers from handling loan queries, client requests and meetings – even onboarding new clients and employees. When Nashville Mayor John Cooper issued his Safer at Home order, the bank transitioned to appointment … Continue reading "#WFH “isn’t all that different” for Studio Bank" Read More

ImageQuest’s Kim LaGrone is used to remote working

April 22, 2020 Lately we’ve featured organizations and ImageQuest workers who suddenly had to adjust to working from home due to the COVID-19 pandemic. Here, we’re featuring ImageQuest Technology Account Manager Kim LaGrone, who works remotely whether there’s a pandemic or not. She will continue to be a remote employee once the pandemic restrictions end. We’re sharing her … Continue reading "ImageQuest’s Kim LaGrone is used to remote working" Read More

Supervising through COVID19 – and a jump in workload

April 18, 2020 ImageQuest IT Manager Angela Burgess faced a double-whammy in March. The COVID-19 pandemic suddenly sent all her employees home – and simultaneously tripled their workload. A fun time to be a supervisor, right? Burgess oversees ImageQuest’s IT Support Teams. Usually, she and her technicians can resolve problems together in person. They collaborate, people come into … Continue reading "Supervising through COVID19 – and a jump in workload" Read More

How To Prevent Cyberattacks While Working From Home During COVID-19

April 16, 2020 As businesses adopt work-from-home policies in response to the challenges brought on by COVID-19, company cybersecurity should not be compromised. Due to the lack of security protocols that exist in a corporate environment, cybercriminals are able to take advantage of the lax security in employee’s home networks. Criminals know that companies may not have yet … Continue reading "How To Prevent Cyberattacks While Working From Home During COVID-19" Read More

Houchens Insurance Group “100 percent open for business” during COVID-19

April 9, 2020 Two years ago, if you had asked Houchens Insurance Group (HIG) President Andy Barker if the organization could handle 85 percent of its staff working from home, he would have said no. “If the coronavirus restrictions had happened to us even 18 months ago, we would have been in an unbelievable amount of trouble,” Barker … Continue reading "Houchens Insurance Group “100 percent open for business” during COVID-19" Read More

Did you get your toilet paper? Thank the “100 percent remote” Chariot Logistics employees

April 4, 2020 Chariot Logistics is a third-party logistics and transportation company headquartered in Nashville, Tenn. The company offers dry van, flatbed, refrigerated, drayage, and LTL (less than truckload) freight shipping. Chariot ships a lot of consumer retail products, and food and beverages, President and Founder Joe DiLeo said. So when COVID-19 struck the U.S., Chariot faced increased … Continue reading "Did you get your toilet paper? Thank the “100 percent remote” Chariot Logistics employees" Read More

On-site problem during COVID-19? Todd Broadway has our clients covered

April 2, 2020 While nearly all our team is working from home, ImageQuest Field Tech Todd Broadway carefully continues to come into our office. It’s not that he doesn’t support Work from Home. It’s just that his job is very hands-on. Whether there’s a coronavirus or not, machines will break down as parts wear out. Our clients will … Continue reading "On-site problem during COVID-19? Todd Broadway has our clients covered" Read More

#WFH is #NBD for Williamson College and its students

March 26, 2020 The current academic term at Williamson College is on track. Students are on schedule taking classes. The administration continues to meet, work on projects, and generally run the college. Very little has changed – except no one is at the school’s Franklin or Smyrna, Tenn., campuses. Work From Home is No Big Deal at Williamson … Continue reading "#WFH is #NBD for Williamson College and its students" Read More