All the Latest in Industry Happenings-Here in the ImageQuest IT Blog

Don’t panic, we’re here: A customer review of our Live Support Desk

July 22, 2019 We post customer reviews here on our website, and recently we heard from a customer about the great support received from Davis Houk on our Help Desk. A key software program had stopped working, and our customer said he was “frantic.” He praised Davis for being willing to “listen and comprehend” and for showing “patience … Continue reading "Don’t panic, we’re here: A customer review of our Live Support Desk" Read More

Customer testimonial video: Why Bone Law uses ImageQuest

July 21, 2019 We provide Bone McAllester Norton PLLC, a prominent Nashville law firm, with Managed IT, IT Compliance and Cybersecurity services. We strive to provide our clients with an excellent proactive, responsive service. So we appreciate Charles Robert Bone, the firm’s President and CEO, sharing the firm’s experience working with ImageQuest. You can see this short video … Continue reading "Customer testimonial video: Why Bone Law uses ImageQuest" Read More

Mayors Conference resolves to stop paying ransoms to hackers

July 18, 2019 In an effort to “de-incentivize” hackers attacking municipalities with an increasing amount of ransomware the U.S. Conference Mayors issued a resolution to stop paying ransoms. At least 170 county, city, or state government systems have experienced a ransomware attack since 2013, and that 22 of them had occurred so far this year, the mayors’ organization … Continue reading "Mayors Conference resolves to stop paying ransoms to hackers" Read More

Using data to understand customers comes with responsibilities

July 17, 2019 Using data to gather insights about your customers is the hot new thing. Everyone wants to understand their clients’ behavior to boost purchasing. But collecting data comes with responsibilities. There are regulations that will take a bite out of your business if you ignore them. And in our experience, regulators are cracking down on third-party … Continue reading "Using data to understand customers comes with responsibilities" Read More

Creator of computer password, shared computing, dies at 93

July 16, 2019 Massachusetts Institute of Technology announced that the man who invented the computer password in the mid-1960s passed away July 12. Fernando Corbató, also known as “Corby,” was a professor emeritus at MIT. He received the Association of Computing Machinery’s Turing Award, often described as “the Nobel Prize for computing.” Corbató developed one of the first … Continue reading "Creator of computer password, shared computing, dies at 93" Read More

Google’s virtual assistant recording requests and conversations

July 13, 2019 Google Home is recording you. Belgian public broadcaster VRT News posted a 12-minute video report on its site (with English subtitles) showing how Google Home is recording requests and other comments made in its presence. The story said Google Home records the comments for transcription by outside contractors and provided samples of the comments recorded. … Continue reading "Google’s virtual assistant recording requests and conversations" Read More

Top 10 Common Sense Cybersecurity Strategies

July 12, 2019 Since the dawn of the Internet Age, people have been trying to infiltrate sensitive files, and businesses have spent billions of dollars on keeping them safe. Fortunately, even if you do not have a corporate-sized budget, there are things you can do to keep your company’s information out of the wrong hands. Keep reading as … Continue reading "Top 10 Common Sense Cybersecurity Strategies" Read More

We provide great IT support – just ask our customers

July 11, 2019 We love reviews like this! We strive to provide excellent IT support for our customers through our Live Help Desk. Our trained professionals know your systems and your software, and what tickets you’ve had in the past. We feature some of our customer reviews in our newsletters, and you can see more reviews here. If … Continue reading "We provide great IT support – just ask our customers" Read More

Ransomware affiliated sales rep announces “retirement”

July 10, 2019 If you were a victim of GandCrab ransomware – and reports say many people were last year – don’t read this.It will make your blood boil. Security Journalist Brian Krebs reports that he did some online digging, and figured out who might be behind the sales of the very successful global strain of ransomware. He … Continue reading "Ransomware affiliated sales rep announces “retirement”" Read More

Meet Fujie Wang – indicted for “extremely sophisticated” Anthem breach

July 9, 2019 Fujie Wang, a 32-year-old from Shenzhen, China, faces a U.S. government indictment for the giant 2015 Anthem breach.He and a co-defendant who uses aliases are accused of hacking into Anthem plus three other large but unnamed businesses in basic materials, technology, and communications.The indictment says he and colleagues used spearphishing emails sent to an Anthem … Continue reading "Meet Fujie Wang – indicted for “extremely sophisticated” Anthem breach" Read More

Affordable Managed IT Service Offered by ImageQuest

July 7, 2019 A solid technology infrastructure is the backbone of any company. However, hiring the right IT people is a complicated, time-consuming, and costly endeavor. ImageQuest helps companies take the guesswork out of their information security by offering an affordable alternative to on-site IT. The company’s managed IT service provides strategic guidance in all areas of information … Continue reading "Affordable Managed IT Service Offered by ImageQuest" Read More

New team members, interns arrive at ImageQuest

July 6, 2019 Erik Mitchell and Lori Christiansen have joined the ImageQuest team.Erik is a new Technology Account Manager, while Lori is the Help Desk Site Lead at our Verus Healthcare location. Both bring extensive experience to their roles, which you can read about in our June newsletter (on page 2.) We are also pleased to note we … Continue reading "New team members, interns arrive at ImageQuest" Read More