Category Archives: Outsourced IT

Biden urges private companies to protect against ransomware

June 4, 2021 The Biden administration Wednesday urged private U.S. companies to take five key steps to protect against ransomware. These are best practices most likely to reduce an organization’s risk of succumbing to a ransomware attack. Our clients are very familiar with these five steps. They are: One of the key measures missing from this request is … Continue reading "Biden urges private companies to protect against ransomware" Read More

Meet a Cybercriminal – Kim Il

May 21, 2021 Kim Il, 27, is a North Korean U.S. prosecutors say is a member of APT38, a group of hackers working for the North Korean government. APT stands for “Advanced Persistent Threat.” APT38 is also known as “Lazarus Group.” Kim and his colleagues allegedly focus on earning money for North Korea’s sanctioned government through their hacking. … Continue reading "Meet a Cybercriminal – Kim Il" Read More

ImageQuest welcomes two IT professionals

May 21, 2021 We recently welcomed Fred Bradley and Casey Barrett to our support team and are glad they are aboard. Although we initially hired Fred to be Field Support Specialist for us, recently, we asked him to become an Account Manager for us, and he agreed. Fred has been in the IT field for 30 years, he … Continue reading "ImageQuest welcomes two IT professionals" Read More

Ransomware payments may add U.S. sanctions to your costs

May 21, 2021 Did you know – the U.S. Treasury Department has warned that making ransomware payments could bring sanctions on your organization. The warning also applies to banks and insurance companies, as well as firms negotiating the payments. This is because ransomware can come from a sanctioned country or bad actor. For example, one U.S. sanctioned country, … Continue reading "Ransomware payments may add U.S. sanctions to your costs" Read More

Cybersecurity hiring versus outsourcing

May 20, 2021 In the wake of  Colonial Pipeline and all the related news stories, cybersecurity hiring may be top of mind for organizations with IT security needs. An obvious solution is to “hire someone” to address security needs. But cybersecurity hiring is not an easy fix. The latest numbers from CyberSeek, an organization focused on the cybersecurity … Continue reading "Cybersecurity hiring versus outsourcing" Read More

Mac users: Install latest software updates ASAP

May 4, 2021 Less than a week after pushing out a major update, Apple sent out another software update – and Mac users should install it right away. The new updates fix bugs in the new iOS software – including one that could allow criminals to take over your device.  Security experts recommend you install these patches as … Continue reading "Mac users: Install latest software updates ASAP" Read More

Ransomware: National security risk needs global approach

May 3, 2021 The rising scourge of ransomware needs a global approach to halt its devastation, a task force with government and corporate representatives announced last week. Ransomware is “a flourishing criminal industry” which “routinely imperils lives,” the task force organized by the non-profit Institute for Security and Technology wrote. Utilities, hospitals, schools, military posts, and municipalities all … Continue reading "Ransomware: National security risk needs global approach" Read More

IMPROVE YOUR TECH IQ: Why Multifactor Authentication is so important

April 29, 2021  By now, you’ve probably heard of multifactor authentication, aka MFA and 2FA. You have some accounts that send text messages with five or six numbers to your phone. Maybe your company makes you use an in-house authentication system where you must tap “approve” on your phone. You may even log into some apps on your … Continue reading "IMPROVE YOUR TECH IQ: Why Multifactor Authentication is so important" Read More

APT 40 – Flattering you for a malicious interview

April 21, 2021 Did you get an invitation to be on an unfamiliar podcast to talk about your business acumen? Discuss the great projects your company or organization is working on? Be careful – it might be APT 40 at work. This is especially true if you are in the defense, aviation, chemical, research/education, or technology industries – … Continue reading "APT 40 – Flattering you for a malicious interview" Read More

Doing the Right Thing for our Clients

April 6, 2021 Recently, a client had a problem to which we responded. During troubleshooting, we discovered we made a mistake. While other team members worked on fixing the issue, our Vice President of Information Technology, Brad Lyttle, talked with the client’s leadership. Brad told them about the mistake and assured them we would fix it at our own … Continue reading "Doing the Right Thing for our Clients" Read More

ImageQuest’s Matthew Gary promoted to Client Support Manager

March 29, 2021 ImageQuest recently promoted Matthew Gary to Client Support Manager. Formerly a member of our Remote Support Center team, Matthew now takes responsibility and oversight of the team. Todd Broadway is filling Matthew’s former position as Client Support Technician II. Andrea Lyttle, our previous Client Support Manager, takes her detail-oriented skills over to Project Management, where … Continue reading "ImageQuest’s Matthew Gary promoted to Client Support Manager" Read More

ImageQuest named to CRN’s “Security 100”

March 4, 2021 The Channel Co. named ImageQuest LLC to the 2021 CRN Security 100 list. CRN’s annual Security 100 list helps purchasers decide what technologies and vendors they should trust in the crowded and complex security vendor market. It is part of the MSP 500, a list of North American technology vendors with “innovative and forward-thinking approaches … Continue reading "ImageQuest named to CRN’s “Security 100”" Read More