Tag Archives: managed IT Bowling Green

ImageQuest’s Kim LaGrone is used to remote working

April 22, 2020 Lately we’ve featured organizations and ImageQuest workers who suddenly had to adjust to working from home due to the COVID-19 pandemic. Here, we’re featuring ImageQuest Technology Account Manager Kim LaGrone, who works remotely whether there’s a pandemic or not. She will continue to be a remote employee once the pandemic restrictions end. We’re sharing her … Continue reading "ImageQuest’s Kim LaGrone is used to remote working" Read More

Supervising through COVID19 – and a jump in workload

April 18, 2020 ImageQuest IT Manager Angela Burgess faced a double-whammy in March. The COVID-19 pandemic suddenly sent all her employees home – and simultaneously tripled their workload. A fun time to be a supervisor, right? Burgess oversees ImageQuest’s IT Support Teams. Usually, she and her technicians can resolve problems together in person. They collaborate, people come into … Continue reading "Supervising through COVID19 – and a jump in workload" Read More

Houchens Insurance Group “100 percent open for business” during COVID-19

April 9, 2020 Two years ago, if you had asked Houchens Insurance Group (HIG) President Andy Barker if the organization could handle 85 percent of its staff working from home, he would have said no. “If the coronavirus restrictions had happened to us even 18 months ago, we would have been in an unbelievable amount of trouble,” Barker … Continue reading "Houchens Insurance Group “100 percent open for business” during COVID-19" Read More

Did you get your toilet paper? Thank the “100 percent remote” Chariot Logistics employees

April 4, 2020 Chariot Logistics is a third-party logistics and transportation company headquartered in Nashville, Tenn. The company offers dry van, flatbed, refrigerated, drayage, and LTL (less than truckload) freight shipping. Chariot ships a lot of consumer retail products, and food and beverages, President and Founder Joe DiLeo said. So when COVID-19 struck the U.S., Chariot faced increased … Continue reading "Did you get your toilet paper? Thank the “100 percent remote” Chariot Logistics employees" Read More

On-site problem during COVID-19? Todd Broadway has our clients covered

April 2, 2020 While nearly all our team is working from home, ImageQuest Field Tech Todd Broadway carefully continues to come into our office. It’s not that he doesn’t support Work from Home. It’s just that his job is very hands-on. Whether there’s a coronavirus or not, machines will break down as parts wear out. Our clients will … Continue reading "On-site problem during COVID-19? Todd Broadway has our clients covered" Read More

It’s business as usual for System Administrator Josh Quigley

March 24, 2020 March has certainly been an interesting month in Nashville this year. First our community had a tornado strike in the middle of the night, and now, coronavirus. Just like other businesses, we had some projects underway. We were working on clients’ server upgrades, moving clients’ operations to new Desktop-as-a-Service (DaaS) cloud operations, and migrating clients … Continue reading "It’s business as usual for System Administrator Josh Quigley" Read More

ImageQuest clients experience smooth transition to remote work during COVID-19

March 16, 2020 To date, we have helped nearly 3,200 end users employed by our clients work remotely. Monday was a big stress test for remote work technology systems – many, many more people logged on remotely than ever before. We did hear of brief outages – but Microsoft and other large technology providers quickly fixed them. We … Continue reading "ImageQuest clients experience smooth transition to remote work during COVID-19" Read More

Enjoy great IT support with ImageQuest

December 1, 2019 Every time someone talks with our Live Help Desk, a follow-up satisfaction survey is sent to them. We publish the comments from this survey on our Customer Reviews page. Our Help Desk team works very hard to ensure we provide prompt, accurate support that gets our clients back to work as soon as possible. If … Continue reading "Enjoy great IT support with ImageQuest" Read More