Tag Archives: managed IT services Louisville

Enjoy great IT support with ImageQuest

December 1, 2019 Every time someone talks with our Live Help Desk, a follow-up satisfaction survey is sent to them. We publish the comments from this survey on our Customer Reviews page. Our Help Desk team works very hard to ensure we provide prompt, accurate support that gets our clients back to work as soon as possible. If … Continue reading "Enjoy great IT support with ImageQuest" Read More

ImageQuest presents Lunch and Learn on Desktop-as-a-Service

November 13, 2019 We presented a Lunch and Learn on Desktop-as-a-Service, or DaaS, today at Richland Country Club in Nashville. Mac McClenathan from Green Cloud joined our CEO, Milton Bartley, in discussing reasons to use DaaS. Among the benefits explained were: *Only needing to manage only one location for compliance. Even if an organization operates in multiple states, … Continue reading "ImageQuest presents Lunch and Learn on Desktop-as-a-Service" Read More

Don’t take our word for it – check out our customer reviews!

November 4, 2019 Each week we publish feedback from our customers on our Customer Reviews page. Our team works hard to resolve the IT issues people have. They enjoy solving the technology challenges callers present, and they enjoy restoring sanity to someone’s day. Our folks have great technical skills, yes – but they also have great people skills … Continue reading "Don’t take our word for it – check out our customer reviews!" Read More

Clinging to Windows 7 into 2020? You’d better be OK with security risks

October 6, 2019 If you’re a Windows 7 user (and you’re also one of our customers) you’ve heard that Microsoft will stop supporting it after Jan. 14, 2020. This means no more security patches and updates. 2020 is also an election year and Microsoft already is seeing evidence of Iranian hackers trying to get a pathway to disrupt … Continue reading "Clinging to Windows 7 into 2020? You’d better be OK with security risks" Read More

Don’t take our word for it – read our customer reviews!

September 29, 2019 Every week we publish the latest comments from our customers on our Customer Reviews page. While we are not perfect, we work very hard to help our customers get back to work promptly with our Live Answer Help Desk. Our Help Desk team understands the stress and frustration you feel when your technology is keeping … Continue reading "Don’t take our word for it – read our customer reviews!" Read More

Avoid ransomware shutdown with a good data backup process

August 20, 2019 Ransomware is back in the news, with multiple attacks on cities, schools and smaller municipalities. But while you’re hearing about publicly funded entities being shut down, private firms and organizations also getting hit. You may not hear about them, but we do. Private businesses generally aren’t keen to publicly talk about a data breach or … Continue reading "Avoid ransomware shutdown with a good data backup process" Read More

Don’t panic, we’re here: A customer review of our Live Support Desk

July 22, 2019 We post customer reviews here on our website, and recently we heard from a customer about the great support received from Davis Houk on our Help Desk. A key software program had stopped working, and our customer said he was “frantic.” He praised Davis for being willing to “listen and comprehend” and for showing “patience … Continue reading "Don’t panic, we’re here: A customer review of our Live Support Desk" Read More

Bad data can lead to bad business, says Dun & Bradstreet

June 25, 2019 When no one is minding the data collection, what do you end up with? Lost customers, missed business opportunities and a lack of competitiveness, says Dun & Bradstreet. The company recently published a survey of “business decision makers” and found one in five businesses lose revenue and customers due to bad data practices. Bad data, … Continue reading "Bad data can lead to bad business, says Dun & Bradstreet" Read More

New technology at your office? Here’s how to ease the transition

June 11, 2019 The Wall Street Journal’s Sue Shellenbarger has a great piece about adapting to new procedures at the office – primarily those driven by technology. She notes that leaders driving the change must understand that people fear losing a comfort level when the old way is discarded. Also, we tend to fear change, because we fear … Continue reading "New technology at your office? Here’s how to ease the transition" Read More

Chinese cybercriminal accused of stealing technology, intellectual property

April 30, 2019 The FBI says a Chinese man used malware to infect government and defense contractor computers, to steal technology and other intellectual property on behalf of the Chinese government. Read more about him in our April 2019 Newsletter. Read More